Returns

No, Music Direct would advertise it as an “open box” or “customer return.” I have purchased these items from them and I can attest that they are great bargains, and you’d never know that they have been opened. Music Direct is a very reputable audio dealer. 

All depends on the company and how they treat their reputation. A quality company will always list as open box and list the condition. My worst case was an online buy from Best Buy. I paid for new went and picked up from store. When I opened the box it was beyond obvious it was a return, no instructions or paperwork and it was very dirty. I took back to store and asked for my money back. They asked no questions and just honored my request.

I've dealt with Crutchfield several times and have always been very satisfied. I think it is a good company. Look at their "Open Box" and "Scratch and Dent" specials. They're pretty transparent.

Good luck.

Many recent dealings with Nate at MD the past 12 months. Solid, knowledgeable audio salesman. MD quickly responded on a few expensive items  I had second thoughts about basically no questions asked. Provided full refund in 5 days. 

Noticed all items were placed on there used/open box items at a discounted price. 
Highly recommended dealer, made the audio journey a lot more enjoyable. 

I've had numerous dealings with both Music Direct and Crutchfield over the years. I have nothing but praise for both companies.

Everything I purchased from them worked perfectly, was packaged and shipped exactly as expected, and I was able to confer with knowledgeable staff about each purchase beforehand.

As a matter of fact, the most expensive component I purchased from either was the LG C8 77" OLED television purchased from Crutchfield in 2018. That is a huge TV in a huge box, but it arrived in perfect condition and has worked flawlessly since day-1.

I'm a fan of both companies..