Also have a few transactions with TMR. All smooth, but did have a slight problem with new speakers (one of their authorized brands so it was new stock) recently. When I informed them of the issue they immediately sent me pre-paid shipping labels, put my speakers on their test bench the day after they received them, fixed the minor issue and sent them back that day with 2-day shipping for a Sunday delivery. They were professional and courteous at every step of the transaction. I’ll definitely do business with them again. Just me experience.
Can I Trust The Music Room's Product Description?
I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?
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- 44 posts total
- 44 posts total