Can I Trust The Music Room's Product Description?


I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm

I have nothing but good experiences with Nick and the folks at TMR. Top tier company. 

From my limited experience, TMR is a stand up organization. If you have an issue, I am sure they will try to resolve it.

As far as knowing when it was manufactured, well, you are buying a used product, and at a discount with a resellers guarantee. I would be interested to know why your experience 'wasn't as smooth'.

Bob

for certain information you may be better off calling the manufacturer instead of the dealer...

If you are unhappy with the item, get a return authorizaton and send it back. You seem to be asking a lot from TMR as I assume they do not have a research department, but provide the most accurate description they can of the item. I have been quite happy with TMR and trust them. 

I have sold two units to TMR and they have been nothing but honest in their dealings. They send you a shipping label and pay you very quick.