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  3. 184743-114756

Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
georgeab
94 posts
 

If you are unhappy with the item, get a return authorizaton and send it back. You seem to be asking a lot from TMR as I assume they do not have a research department, but provide the most accurate description they can of the item. I have been quite happy with TMR and trust them. 

fbgbill's avatar
fbgbill
294 posts
 

I have sold two units to TMR and they have been nothing but honest in their dealings. They send you a shipping label and pay you very quick. 

jeffseight's avatar
jeffseight
574 posts
 

I would love to see them make an effort to provide the age.

Even if it simply the range of years it was produced.

Is that not something they should provide???

pawoodster
13 posts
 

I've bought and sold via TMR, and they're stand up folks. However, their descriptions can sometimes be slightly off. But, find me a dealer, journalist or audiophile on the planet who would have full product knowledge on the range of gear they sell.

I'm currently having a protracted issue with an amp (supposedly with full manufacturer warranty) that didn't get through two songs that I returned and has been somewhere for the past couple of months without an ETA or proactive status updates.

So, I'm in the due diligence camp. However, as it relates to manufacturer warranties, they should provide specific information or none at all. Don't dangle it as a worthless trust signal!  

robshaw
223 posts
 

Have had many great dealing with the Music Room. Sales and purchases. I had a bad experience with a RST2 transport (New) and finally after returning 2 units the 3rd was a charm. They were great with every time and very apologetic. They were determined to make it right and they did. I did explore one PASS Labs unit they had for sale (AMP) the product was listed as 1 year old. I called PASS and gave them the serial number and was told it was 3 years old. I believe the Music room told me the gentleman that traded it stated it was 1 year old. I don't think, they the Music Room have the time to do what i did to confirm those facts, they mostly rely on the sellers info, and their in service staff to confirm the Units operating condition.  I would just pass this point across. However, from my experience, I would not be at all reluctant to buy anything from them.  Very trustworthy. Robert TN

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