Schiit Audio feedback


I wanted to provide some feedback on Schiit Audio.  I had been wanting to get one of their Freya+ tube preamps to try with my recently modified Adcom 555II.  John at Musical Concepts did a phenomenal job on my Adcom.  I’d highly recommend them if you’re an Adcom owner and you need some work done. 

I had been hesitating purchasing the Freya+ and then I ran across one that was barely used in just fantastic condition at a pretty good price.  I brought it home, hooked it up to my Adcom and Tektons and have really enjoyed it the last few months.  Several weeks ago, I was listening in solid state mode (tubes were bypassed) more for background music as opposed to critical listening since I was getting some work done.  I took a phone call, hit stop on my player, and while I was on the phone, I heard a terrible pop or bang from the area of the Freya.  I ran over and all I could hear was a sizzling sound coming from it.  I unplugged the Freya immediately and it was extremely hot to the touch.  I was worried at that point that it might have taken out my amp or speakers.  I debated on what to do as I was the second owner so I knew that the warranty would be no good.  I figured the repair bill would be a few hundred dollars.  I checked with the original owner for the date of purchase and it was 10/21.  I am not going to lie – I gave some thought to seeing if the original owner would send it back for me in order to get it covered under warranty, but I decided that was just not the right thing to do.  So, I contacted Schiit, filled out the paperwork explaining the problem and that I was not the original owner, got a return authorization, shipped it back, and gritted my teeth waiting for the estimate.

A couple of weeks later I got a shipping notification from FedEx and a couple of days later the Freya+ arrived.  No charge for the repair.  There wasn’t even a charge for shipping it back to me.  I was absolutely stunned.  What company does that?  They had no reason to cover that repair since I was not the original owner but they did.  I hooked everything back up and my amp and speakers seem just fine and everything sounds just as great as before.  I can’t thank Schiit Audio enough so I wanted to do it publicly on this forum.  This will definitely influence future purchases as I will always look to them first.

dlm110

Good time to sell it. Luck like that may not be around next time!

Get Freya that piece asap!

I’m not a huge fan of their products in general, but it’s nice to know they actually care and are willing to take care of people. Nicely done, Schiit. 

I’ve had three of their products over the years. I’ve never had any issues, however,it is GREAT to hear about their service. That is wonderful advertising.