Schiit Audio feedback

I wanted to provide some feedback on Schiit Audio.  I had been wanting to get one of their Freya+ tube preamps to try with my recently modified Adcom 555II.  John at Musical Concepts did a phenomenal job on my Adcom.  I’d highly recommend them if you’re an Adcom owner and you need some work done. 

I had been hesitating purchasing the Freya+ and then I ran across one that was barely used in just fantastic condition at a pretty good price.  I brought it home, hooked it up to my Adcom and Tektons and have really enjoyed it the last few months.  Several weeks ago, I was listening in solid state mode (tubes were bypassed) more for background music as opposed to critical listening since I was getting some work done.  I took a phone call, hit stop on my player, and while I was on the phone, I heard a terrible pop or bang from the area of the Freya.  I ran over and all I could hear was a sizzling sound coming from it.  I unplugged the Freya immediately and it was extremely hot to the touch.  I was worried at that point that it might have taken out my amp or speakers.  I debated on what to do as I was the second owner so I knew that the warranty would be no good.  I figured the repair bill would be a few hundred dollars.  I checked with the original owner for the date of purchase and it was 10/21.  I am not going to lie – I gave some thought to seeing if the original owner would send it back for me in order to get it covered under warranty, but I decided that was just not the right thing to do.  So, I contacted Schiit, filled out the paperwork explaining the problem and that I was not the original owner, got a return authorization, shipped it back, and gritted my teeth waiting for the estimate.

A couple of weeks later I got a shipping notification from FedEx and a couple of days later the Freya+ arrived.  No charge for the repair.  There wasn’t even a charge for shipping it back to me.  I was absolutely stunned.  What company does that?  They had no reason to cover that repair since I was not the original owner but they did.  I hooked everything back up and my amp and speakers seem just fine and everything sounds just as great as before.  I can’t thank Schiit Audio enough so I wanted to do it publicly on this forum.  This will definitely influence future purchases as I will always look to them first.