UPS Driver Literally Drops Package with New Hana Umami Red

Well, if it makes you feel better, the warehouse/hub guys were playing soccer with it, so the simple drop from waist high is the least of the G-forces it’s encountered.

🙄

I have respect for the few awesome drivers I've dealt with, but the fact that UPS doesn't back up their insurance claims for the lazy ones is what drives me mad. UPS needs to step up their quality or I'll be the first to jump on the next new shipper train that costs more, but takes care of issues. Screw UPS. 

@normb 

"Well, if it makes you feel better, the warehouse/hub guys were playing soccer with it, so the simple drop from waist high is the least of the G-forces it’s encountered."

+1 I was thinking something similar.  Just not as witty.  This is the shipping process that the OP saw.  What about what he didn't see?

For the record, our UPS driver/delivery person, Mike, is a great guy.  I was surprised to learn how established his social circle is.  When you, literally, meet everyone involved in a business along your route (and, are a nice guy) it would explain why you'd make a lot of friends.  I had a short conversation with him a couple of days ago.  He has 1 1/2 years left before he retires.  I asked if he would ever wear anything brown again.  "... chuckle."  Then, he dropped off the package.   No, not literally.  He placed it gently in my hand.

If it's packed correctly not a big deal. From working USPS years ago all packages get tossed from a belt to bag on the sorting line. Many time large heavy stuff ends up on top of your package marked fragile. You should always assume your packaged will get tossed about so pack securely and don't expect kid gloves.

I've bought and sent speakers, turntables,  amps, cartridges and records never a problem .

I have a beautiful Quicksilver full function preamplifier that I have sold twice via Audiogon and which came back to me twice, both times because boutique capacitors that I had installed as very effective tweaks, to the benefit of the recipient, broke loose in shipping. But I viewed these incidents as my fault for not having properly secured the capacitor bodies prior to shipping. I’ve re-installed the OEM capacitors, but I’m now apprehensive about shipping it again, though I do not blame the carrier. It’s such a good sounding unit that I can justify keeping it for back-up, but it should be being used and enjoyed. Other than those incidents, I have never had a problem either sending or receiving audio electronics.

@lewm  Yep at some threshold of capacitor size, they need to be strapped or bolted down (hot glue strikes me as too sloppy). The ARC Reference 6 / 6SE output caps (x4) are about at that point, but rather than strapping down they elected to dampen mechanical shock with foam inserted above and below the capacitors (axial leads). You only insert the foam for shipping, and remove before use. Always thought that was weird, but haven’t heard of any issues in transit I guess.