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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

128x128hilde45
ozzy's avatar
ozzy
7,230 posts
 

Believe me I have tried; we just always seem to be wide apart when it comes to my trade in value or their perceived value of the used item they are selling.

ozzy

sfgak
97 posts
 

@coralkong I agree, great to transact with; highly recommended.

coralkong's avatar
coralkong
597 posts
 

@ozzy , interesting.

I've never traded in any equipment there, but have made (and they've accepted) offers I've placed before.

Easy, peasey. 

I even had an issue with a CD player and when they couldn't repair it, they refunded my money with zero hassles.

 

lalitk's avatar
lalitk
5,091 posts
 

Good to know. Does 5% restocking fee across the board or only on the new gear? I wouldn’t mind paying 5% restocking on new gear but not on used or open box items which is a huge part of their business model. My .02 cents! 

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