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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

128x128hilde45
sfgak
97 posts
 

@coralkong I agree, great to transact with; highly recommended.

coralkong's avatar
coralkong
611 posts
 

@ozzy , interesting.

I've never traded in any equipment there, but have made (and they've accepted) offers I've placed before.

Easy, peasey. 

I even had an issue with a CD player and when they couldn't repair it, they refunded my money with zero hassles.

 

lalitk's avatar
lalitk
5,118 posts
 

Good to know. Does 5% restocking fee across the board or only on the new gear? I wouldn’t mind paying 5% restocking on new gear but not on used or open box items which is a huge part of their business model. My .02 cents! 

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hgeifman
2,113 posts
 

+1, I agree that The Music Room is a great company to work with.  My consignment sales have been excellent, and my last item sold for its asking price.  My purchases from them have been fair and everything was handed very quickly.  I find them easy to work with and their customer support is excellent. I had some technical issues with an item I purchased, and they helped me solve the issue. 

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