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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

128x128hilde45
uncledemp
712 posts
 

The online retailers I order from have no restock, assuming I pay return shipping. Maybe I hit a honey hole….

uncledemp
712 posts
 

I wouldn’t try a product and risk 30% restock.

lalitk's avatar
lalitk
5,091 posts
 

@hilde45

A 30 days trial for a $250 plus shipping cost on a $5K item is pretty reasonable to me. And here is why, buying a similar item on used market and reselling is a lot more hassle than the seamless trial process TMR have in place for their customers. You don’t have to agree but I say this based on my 20 plus years of buying/selling gear on used market…you could loose lot more than 5% in the process.

baylinor's avatar
baylinor
1,226 posts
 

TMR is totally legit. The added incentives are icing on the cake. Bought stuff from them I did not like, they took it back no questions asked. Got stuff I liked from them, still using it today.

pwoodard922
34 posts
 

They are a great company to deal with, both for buying and consigning equipment.  If you have questions, their customer service is very good as well.

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