When TMR or any other retailer sells a new unit and it is returned in the same shape, with all the paperwork, etc., can the retailer then sell it again at full price as a new item? Or do they need to sell it as open box or customer return?
Policy changes at The Music Room TMR Audio
TMR has made a few changes to their policies which may interest folks.
Warranties for used gear is now 90 rather than 45 days.
Trial period is now 30 rather than 14 days.
There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission.
- ...
- 68 posts total
@jetter - Once a new unit is sold, opened and returned it should then be sold as an open box return. |
as some have mentioned, it is important to see an issue as this from both the consumer and business perspectives much of the commentary has naturally been from a user perspective - witness @hilde45's calculations when you have been involved in and run businesses, particularly retail businesses, you have an appreciation of the costs to do that business -- it is not free for a business to provide a return policy to customers... the earnings of the business need to support this valuable offering provided... |
Thanks for the answer Bill. If I am purchasing an open box return I would expect to receive a discount of a lot more than 5%. For example (and not looking up the precise numbers), RenoHiFi was/is selling their like new XA25s for about $1,000 less than their retail price of about $5,000. So in my book, only paying return shipping and a 5% restocking fee is totally fair and then some. |
- 68 posts total