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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

hilde45
hilde45's avatar
hilde45 OP
5,464 posts
 

Just to see how the fee shakes out across different gear, I tried out a few products. In some cases, the fee seems reasonable to me. In other cases, it would probably prevent me from auditioning. I know others here are totally fine with the 5% fee. So, this is just to get a sense of how a 5% fee might play out with different gear. For me. YMMV.

Ansuz Acoustics Signalz D2 RCA Cables; 2m Pair Interconnects $9,226.52
Restocking fee: $461

Audience FrontRow Power Cable; 1.25m AC Cord $3,399.00
Restocking: $170

MSB Technology Select II DAC; Black; PowerBase -- $57,058.45
Restocking fee: $2852

Nagra HD DAC X D/A Converter $38,038.65
Restocking fee: $1901

Chord Electronics DAVE Reference DAC / Headphone Amplifier $14,000.00
Restocking fee: $700

Dan D’Agostino Momentum M400 Mono Power Amplifier; Pair $31,381.72
Restocking fee: $1569

Pass Labs XA160 Mono Power Amplifiers; Silver Pair; XA-160 $9,226.52
Restocking fee: $461

Wilson-Benesch Resolution Floorstanding Speakers $35,896.43
Restocking fee: $1794

Fleetwood Sound DeVille SQ Bookshelf Speakers $14,849.01
Restocking fee: $742

jetter
3,130 posts
 

When TMR or any other retailer sells a new unit and it is returned in the same shape, with all the paperwork, etc., can the retailer then sell it again at full price as a new item?  Or do they need to sell it as open box or customer return? 

middlemass
950 posts
 

TMR is my favorite. 5% is chump change for that level of service.

bill_k
943 posts
 

@jetter - Once a new unit is sold, opened and returned it should then be sold as an open box return.

jjss49's avatar
jjss49
6,612 posts
 

as some have mentioned, it is important to see an issue as this from both the consumer and business perspectives

much of the commentary has naturally been from a user perspective - witness @hilde45's calculations

when you have been involved in and run businesses, particularly retail businesses, you have an appreciation of the costs to do that business -- it is not free for a business to provide a return policy to customers... the earnings of the business need to support this valuable offering provided... 

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