Policy changes at The Music Room TMR Audio
TMR has made a few changes to their policies which may interest folks.
Warranties for used gear is now 90 rather than 45 days.
Trial period is now 30 rather than 14 days.
There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission.
Thanks for the answer Bill. If I am purchasing an open box return I would expect to receive a discount of a lot more than 5%. For example (and not looking up the precise numbers), RenoHiFi was/is selling their like new XA25s for about $1,000 less than their retail price of about $5,000. So in my book, only paying return shipping and a 5% restocking fee is totally fair and then some. |
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Being in Canada, the idea of test driving audio gear for free is a foreign concept. Because of that, I don’t think a 5% "handling" fee is unreasonable. If you are buying within your budget, 5% is not a huge amount for that privilege. If both parties feel that they left money on the table, then it is probably a fair deal for both sides. I have never used The Music Room, but they seem to be a very good company to deal with. |
