A Story about a Defective Signature Platinum


Last week I was listening to music at a healthy volume while sitting at my computer. I have an auto lifter (Little Fwend) and after the arm lifted I noticed a static noise with occasional popping coming out of the left channel about 40 dB down. At first I thought it was a bad tube but it disappeared when I turned the volume down. It is in front of the Preamp. None of the other sources had the noise. Swapping tonearm cables did not seem to change the sound but then I noticed that the sound was also in the right channel just farther down. Disconnecting the tonearm stopped the noise. I change over to an MC Diamond, no noise. Same with the Atlas, no noise. Swapped back to the MSL, noise is back.

The cartridge is exactly one year old but it rotates with two other cartridges and might have 75 hours on it. I called the dealer who told me to contact MoFi distribution, the US agent for MSL. Turns out the cartridge only has a 90 day warranty and I was told I would have to send it in for a rebuild for $6000! Can't they just fix the problem for maybe $500, No. Can't I just send it in for evaluation?  The stylus and cantilever are brand new. No, a rebuild is the only option and you have to do that through the dealer, click!  Most very expensive cartridges have a 2 year warranty on them not to mention that most companies would cover such a defect even off warranty as in the absence of physical damage it is obviously a manufacturing defect, a bad solder joint or maybe just two wires rubbing together. This is very disappointing and as far as customer service goes Home Depot is better than MoFi, Sears is better than MoFi! MoFI is right up there with Anthem Blue Cross! The service rep could have offered to look into it. Maybe communicate with MSL and get their opinion. I am sure if MSL knew about it they would gladly fix it and actually be embarrassed. The Japanese are like that. There is no way I can find to get directly in touch with MSL.   

$6000 is not an option. I am not going to throw good money after bad. I am also not going to off a defective cartridge on someone else. I am going to take the cartridge apart and reflow the solder joints and make sure the wires are separated. If that doesn't fix it, it goes in the trash.

Mistakes and defects happen, it is what you do about them that counts. MoFi failed dismally in this regard. MSL makes a fine cartridge but I would only get another one if they changed agents and increased their warranty. Obviously, I will avoid buying any other MoFi products myself and warn others about their customer service. I have no further use for the dealer who did nothing to help. I have had superb service from Musical Surroundings, Soundsmith, B+H Photo and the Cable Company. All handled issues with ease. Has anyone else had trouble with MoFi? What companies have provided you with excellent service when the sh-t hit the fan?

 

 

mijostyn

Am I the only one wearing the spectacles that sees this thread as becoming a rip innocent parties to pieces threads, first Mofi and then VAS NY Inc.

It is a shame to see such a anti third party service type, publicly and regularly spread their doubt on the qualities of the end result of the work completed.

With the knowledge at hand that the Cart' in question has been tampered with by a individual and their tweezers, it looks like to me Jon Derda, might be really bending their warranty policy, I am sure this is not how they intend to have supplied Cart's treated and then expected to be kept under warranty.  

It is a shame to see such a anti third party service type, publicly and regularly spread their doubt on the qualities of the end result of the work completed.

Say what. Is this self parody or dissociative amnesia.

Most of what you posted was drivel. "$80 for 'this or that'", "Frankenstein", "buffoon"

being just a few examples. 

 

 

mijostyn

I wish to report that Jon Derda ... has made a very convincing attempt at rectifying this situation ... Time will tell, but I am inclined to give him the benefit of the doubt.

Yes, time will tell. I’m happy to extend the "benefit of doubt" to Derda and MoFi, but where the facts are plain and there is no doubt, they enjoy no such benefit.

Am I the only one wearing the spectacles that sees this thread as becoming a rip innocent parties to pieces threads, first Mofi ...

MoFi is hardly an "innocent party," based on the information here.

MoFi gets little credit from me for making an exception to an absurd warranty policy as mijostyn’s thread approached 8,000 views. My personal boycott of MoFi and Music Direct will remain in place.

Good job mijo to leverage bad publicity into remedy. The problem is that you had to do it.

@cleeds I have now witnessed the work undertaken by VAS NY Inc being questioned in a very unkind manner, especially following what looks like a super support from VAS was put in place for this matter.

 

@mijostyn is stating "If the cartridge is not repaired" , as well as other suggestions there is concern for the repair on the Cart' being returned. 

Making references such as this and the other references made which are quite similar, are unpleasant and whiffy, I don't feel like walking by on such a matter, pointing out that there is such a attitude, feels better to me.

As for Mofi being innocent, I am not going down the rabbit hole, as for the supplied facts, is not the following a reasonable understanding.

The Cart' in question was Nine Months out of the warranty period when contacting Mofi, and even after learning the Cart' has been seriously assaulted ( in Cart' talk) by Tweezers, Mofi (knowing of such a assault on their supplied Cart'), have offered to step up, when the Cart' is now with a selection of treatments. One of these Treatments, is way beyond what they would expect a cart to be exposed to under a warranty. Mofi are the ones bending all their Warranty Terms and offering to take on risk here, hats off to them.

Mofi are allegedly reviewing their Warranty Periods (I strongly suggest they remain rigid to their Warranty Terms).

Mofi are looking into improvements with their Customer Interface, hat off to them.    If Transparency was made known for what the Warranty Period is to mean to a Customer, there will be a much more attractive sales service manifest.   

@dover Thank You for your assessment on the content of my posts.

It is a habit of mine to inquire about the cost of a service being selected to be provided. For myself, I like to know where my hard earned is going. Some call it due diligence to inquire about costs to be incurred, some might also call it a much mor e simplistic term, such as getting a quote.

It is no harm sharing some of the info that has been collected as a guestimate, I even backed it up with later found info, direct from VAS NY Inc. I felt I was in the ball park and did not see any need to tweak my made known guestimate.  

@dover  In relation to your previous statement,

" In my view the Distributor should have offered to have the fault evaluated by the factory. If it was a manufacturing fault - then they should come to the party. If they felt it was a user issue then they could stand by their warranty.

If I was the manufacturer and a cartridge was defective I would want to know what the issue was. "

I thought that was looking clear, if the whole of the Thread is read carefully, is it not? a 69 (not 70) Year Old Buffoon had their moment probing around the Cart' in questions very very fragile internals with a Set of Tweezers and Magnifying Glass. 

@dover I do agree that Buffoon can be seen as unkind, but in the context of this thread it is merely associated with one who supplies humour/comedy, and this is a Thread full of it, especially from the OP, those tweezers and expecting special treatment are killing me 🤣. I wish Judge Judy could join in, she'd tell it as it is. In this case the Plaintiff would be laughed out of the Court House.

@dover I do agree the work Frankenstein Cart' or a derivative is not really attractive, I do believe my only usage of the term over my period of time as a forum member has been to help describe to others how some refer to Third Party Refurbed Cart's. My preference is nearly always 'rebuilt' and modified.

I certainly am not using the 'Franken' term, in the manner witnessed by others use of it over the years.

The Franken' Term has quite a history, it is seen to be used for more that 10 Years on this Forum, I see you have enjoyed using it in the past, especially as a unique derivative of the term, on the date of the 03-06-2016 at 10:45pm   which is shown in the following timeline going back 7 years.  

lewm

11,669 posts

10-10-2022 at 04:03pm 

Once you start creating Frankenstein cartridges, by changing or modifying cantilevers, styli, coils, suspension, bodies, etc,

 

whart's avatar

whart

2,853 posts

06-03-2023 at 07:31am 

I use Koetsus in my main system. In my vintage system, I use a Franken Denon 103 that has a micro ridge stylus, has been repotted into a wood body and tweaked by Steve Leung at VAS.


03-06-2016 at 10:45pm 

dover: do you have right now on hand the 505?

If yes just try Baerwald or Löfgren alignment changing the P2S distance from Stevenson. Then listen and listen in between ( B, L and S alignments. ) and return here to share your experiences there.

If not, your post is useless and futile this time.

Through all your posts in this thread and IMHO your contributions helps to no one because you have not today facts on hand.


My Dynavector Karat Nova 13D is real and freshly rebuilt by Dynavector with an updated micro ridge stylus ( previously had a fineline ); it is not a frankenstein fake like the one you advertised on Audiogon.