Personally, I find their response arrogant and highhanded, but totally within their rights, but if that's how you feel about it, feel free to find an alternative source to do the work.
Stealth Audio Cables - Customer Service - Seeking Your Thoughts
I have a Stealth Audio Black Magic V.20 Ethernet Cable that is 3 meters long. It is an absolutely fantastic sounding cable. The cable is too long and I reached out to Stealth Audio to inquire about splitting the 3 meter cable into two 1.5 meter cables which would involve Stealth Audio providing 2 new connectors. This is Stealth Cables' (exact quote) reply,
" The retail of one Black Magic V.20 3 meter is $2,400 USD. The retail of one BlackMagic V.20 is $1,950 USD. For two, the total would be $3,900 USD. The difference is $1,500 USD. This would be the price for a splitting and getting two new cables with fresh connectors."
In my opinion, $1,500 for splitting the cable in half and providing 2 new connectors is ridiculous. Not more than 15 minutes of labor would be involved. I priced the exact Telegartner brand connectors and they cost from $20 to $27 each or $74.00 for 10.
Your thoughts?
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- 18 posts total
- 18 posts total