Bryston Support

Wonder if which side of the border your on is a determining factor on shipping costs being eaten by the repair facility?

@jbuhl ?

@jafant 

It's a BOT not a BDP and it would not stay connected to the BDP.  I think it had a component inside that had either corroded a bit or come loose.  They just tidied it up a bit and it started working. Not sure if they replaced some pieces or not. 

@mahler123

Full disclosure:  I paid to have a shipped once before and they shipped it back and it still was having a problem. But it was during the hight of the pandemic and I think they squirreled out a bit on that effort. So I went back onto audiocircle and ask (kinda bitched actually) for help and thats when they came back in a got it done.  By that time I had a much better understanding of the behavior and explained to them in details about what was going on with the unit which helped them isolate the issue.   

@totem395 

I dont know but I am in Colorado.  BOT is just a little slot loader so shipping is minimal relative to one of their burly amps.  

@mahler123 

Regarding your BOT experience, I think there is a reason why that unit got discontinued.  And I would also say if one pops up on the used market pass it by.   You can purchase an aftermarket dvd player that the BDP will control. I also have the BDP pi and it has been discontinued as well but has worked reliably for well over a year as a dedicated player and better yet as a Roon endpoint.   And yes the Manic Moose interface is certainly spartan but it sounds good and works.

I had a lot of issues with the BDP3, but ultimately their CS was pretty good here, as you could leave a ticket and put it in a repair mode and they could work on it remotely and I didn’t have to be present. Ultimately I think most of the issues-not all-were due to Manic Moose and we’re not fixable. Streamers are networking computers, a very different animal than amplifiers, and probably a lot more difficult than DACs. I just don’t think networking is Bryston forte. They went from BDP1-3 quickly, and while I didn’t own the earlier units I suspect that they were trying to fix software issues by continually upgrading hardware.

About the BOT, I have nothing to add to my previous post