2. speakers
  3. 186308-2625

Magnepan 1.7 I speaker sock ???

Did any of the forum people try and order anything from Magnepan ??  I had one of my new Magnepan 1.7 I speaker socks get damaged, I called the dealer I bought them from and he said I had to call Magnepan direct and order it, he also said they had a new phone system which they don't answer very well, after calling them for over two weeks I could see nobody was ever going to answer or return a requested return call.......I called the dealer back, but it doesn't seem he can get one either.......I live a 100 south of Spokane , Washington.....These speakers are about a year old, one sock is dirty.......Come get  them 1000.00, speakers , boxes and stands........And I promise to never buy another Magnepan or anything Magnepan makes......W

autospec
Post removed 
tony1954's avatar
tony1954
1,034 posts
 

@autospec 

What's the problem with sending an email?

The days of just calling someone for immediate help are disappearing and you need to accept it as fact and move on.

You are only punishing yourself.

 

autospec OP
474 posts
 

Why doesn't Magnepan service there customers, how simple can it be to answer the phone or call me back, I would give them a credit card number and they could send the part ???  Or sell it to my Magnepan dealer so he could send it to me, but they wouldn't do that.......So I call and ask for the sales department, I get a salesman and he tells me he will make "Mick" calls me the next day, three days later someone calls and lets the phone ring twice and hangs up, I call back and get the answering machine......I leave a message, nothing happens, I call back, nothing happens.......How can you like that kind of service ??   They don't care and I don't care.....I thought that was what Forums were for.......You get the "white sock" and I'll pay you twice what it costs you...........W

mijostyn's avatar
mijostyn
8,570 posts
 

I am speechless.

autospec OP
474 posts
 

Tony:  One of the things that used to make American great were us as American's were improving anything and everything....Now we are always looking for way to get out of something, years ago they would get rid of anybody that couldn't  do there job ........Or wouldn't do there job as is this case.......But we are becoming a second rate country because nobody is accountable for poor service or a poor job......You have a whole class of people that think everything is just OK.......But nothing runs right Fed-ex is always late, UPS looses stuff, orders get lost, Parts are defective.....Its a real mess trying to do a proper job, nobody cares..............That's the problem.............When I started this "thread" I was pretty happy to fix my Magnepan speakers, but I couldn't get answers, I couldn't get parts, and I couldn't get anyone who cared if I ever repaired my Magnepans.....I paid good money for them I didn't want anything free, just a little effort getting me my parts to fix them.........Everybody goes to the defense of Mick at Megnepan but Mick doesn't do his job, and if he did I wouldn't be so mad......Mick has a attitude and that's his problem, and if he cared he would handle this so Magnepan wouldn't get all the bad PR its getting from this, Mick should go to business school and learn Public Relations........And the Magnepans 1.7I will go in the dump..........  

More to discover