Sorry to hear about your CD Box problems. I had two. The first replaced under warranty because of CD recognition failure. The second because of the whooshing noise you described. A CD Box dealer I communicated with said Pro-Ject is in the process of re-engineering in order to fix these design flaws.
I'd really like to replace my defective CD Boxes with a new one, but at the moment I don't think that's a good idea.
I started a thread about resolving CD transports.
https://forum.audiogon.com/discussions/resolving-cd-transports-crowd-sourcing
Regards,
David