**Advice Needed**Damage To Imported Speakers**

Remember, once you attempt to repair the cabinet, all bets are off and you may void the warranty. I would mail a certified and regular postage letter to the manufacturer and audio shop. Document phone calls and attempts as well. If you don’t receive a response, I would leave comments on every social media platform possible, share your experience, and warn people about the seller and manufacturer. I would bet a paycheck that if you leave negative comments on Instagram, Facebook, etc., someone will reach out within hours.

If all else fails, find a custom woodworker, not just a regular cabinet shop, to repair the crack with structural epoxy - possibly T88. It’s hard to determine the best method without examining the speaker cabinet. Best of luck!

I don’t think we need to tell OP the lesson he should learn from this.

Adding pictures to the post would help.  Has the OP determined what he would like Kronos to do about the damage?  If it was to be covered by insurance with the carrier, it’s probably too late for Kronos to make a claim.  Maybe getting a local estimate for repair and asking Kronos to cover it would be the best way to proceed.  Perhaps the repair could even be accomplished at the same time.

Are you sure it wasn’t sold as a "B" grade item or something (’B’ for Brit 😁 ) while you were talking with him? got lost in translation somewhere? I ask because he did give you a "killer deal"... a killer deal for a handy man/self made/ hardworking carpenter apparently!....If that’s not the case and all the packaging seemed solid (didn’t look like it got bashed and fell 10 feet on a ship or something), it could be that he just screwed you.

For anything perceived as a "higher risk" purchase, you should consider making such a purchase with certain types of credit cards with very good "purchase protection" benefits. The good ones will cover up to 50k at times for a consumer card. Typically, they’ll require a very high credit score, an annual fee, etc (miniscule in comparison to the cost of hifi). In other words, all credit cards are not the same. You will need to go with the big banking dogs and not some wimpy li’l credit union... The big dogs have more ways to cover you and screw him.

chipped off piece off the cabinet can be easily fixed with wood epoxy. I've done that many times with zero to miniscule visibility of repair. That's a lot easier for me than go litigation or financial war with outlanders that sent you these speakers. To hold repair together, you will need a rubber ribbon loop around the entire speaker cabinet. Rubber ribbon you can probably get at pharmacies. That will ensure minimal and invisible gap. Make sure to wipe off all excessive liquids. If you are ready for such "surgery", you can post pictures just in case so advise would be more precise on how to safely put it together.

Lets see,where to start..
1:I did say "decent deal"NOT killer deal..Factory sealed A grade..Was not a dealer trying to screw someone..
2:This was not from shipping,it was a factory defect..
3:As Heco is selling speakers in this country now I assume they have SOME type of Warranty support here.If that is the case why couldn’t they address this??
4:Tried posting pics,guess I’m to dumb to figure out how..
5:Never tried calling but might give that a shot..
6:When the time comes that I need to downsize completely I’ll probably just donate them to the USO & write them off my taxes...
Thanks for input folks..