**Advice Needed**Damage To Imported Speakers**

Are you sure it wasn’t sold as a "B" grade item or something (’B’ for Brit 😁 ) while you were talking with him? got lost in translation somewhere? I ask because he did give you a "killer deal"... a killer deal for a handy man/self made/ hardworking carpenter apparently!....If that’s not the case and all the packaging seemed solid (didn’t look like it got bashed and fell 10 feet on a ship or something), it could be that he just screwed you.

For anything perceived as a "higher risk" purchase, you should consider making such a purchase with certain types of credit cards with very good "purchase protection" benefits. The good ones will cover up to 50k at times for a consumer card. Typically, they’ll require a very high credit score, an annual fee, etc (miniscule in comparison to the cost of hifi). In other words, all credit cards are not the same. You will need to go with the big banking dogs and not some wimpy li’l credit union... The big dogs have more ways to cover you and screw him.

chipped off piece off the cabinet can be easily fixed with wood epoxy. I've done that many times with zero to miniscule visibility of repair. That's a lot easier for me than go litigation or financial war with outlanders that sent you these speakers. To hold repair together, you will need a rubber ribbon loop around the entire speaker cabinet. Rubber ribbon you can probably get at pharmacies. That will ensure minimal and invisible gap. Make sure to wipe off all excessive liquids. If you are ready for such "surgery", you can post pictures just in case so advise would be more precise on how to safely put it together.

Lets see,where to start..
1:I did say "decent deal"NOT killer deal..Factory sealed A grade..Was not a dealer trying to screw someone..
2:This was not from shipping,it was a factory defect..
3:As Heco is selling speakers in this country now I assume they have SOME type of Warranty support here.If that is the case why couldn’t they address this??
4:Tried posting pics,guess I’m to dumb to figure out how..
5:Never tried calling but might give that a shot..
6:When the time comes that I need to downsize completely I’ll probably just donate them to the USO & write them off my taxes...
Thanks for input folks..

@freediver

I’m don’t know why you’re sure that it wasn’t shipping damage, because it could be, but the most obvious question is why didn’t you call the dealer that you bought it from? It is their job to help you and resolve this. It seems strange to me that calling them wasn’t your first impulse.

That said, I would probably just glue and clamp it as @czarivey said, and be happy with it.

The U.S. dealer/distributor will be of no help as you bought from out of the country and not from them.