I'm new to McIntosh but have been very impressed across the board. My setup is mostly vintage gear, Altec Lansing Model 19 speakers with Quad Jubilee Tube amps. I have two pieces of Mac gear, the M1100 phono preamp and their new MQ112.
- Sound Quality: Very impressive. The MP1100 is super clean and detailed, with no noise. The MQ112 is extremely useful in improving the sound quality of some lesser recordings, while adding no color if bypassing for better ones (UHQR etc).
- Build Quality and Design: Excellent. Clearly built to last decades. The MP1100 has more features than I've been able to take advantage of, which is great as I expand my system with additional turntables and cartridges.
- Value for Money: I think it depends on the unit you are buying. I think their Amps are very fairly priced and as pointed out earlier hold their value really well. You can't say that about most audio gear that plumets in value after the purchase.
- Customer Service and Support: Excellent presales support from the two dealers I've worked with. None of my gear has needed service but I wouldn't expect any.
- Overall Experience: Its a keeper!