Qobuz vs. Tidal

I switched from Tidal to Qobuz years ago because Tidal was more expensive and I had no desire to mess with their MQA crap.  I believe Tidal has since ditched MQA and I think they may have recently reduced their prices but not sure about that.  The choice at this stage may well come down to which has better music selection for your tastes although it seems Qobuz has more hi res content, which is significant.  Do a free trial of both and I’m sure one will stand out to you. 

jgjg123

Qobuz customer service is worse than terrible.

Really? What problems did you have?

I decided to delete some tracks on two different playlists. I simply swiped them and pressed delete. Sounds simple enough. I ended up deleting over 70% of the playlist and have no idea why that happened. I've done it before with any issues.

I've tried to get help from Qoboz and can't get a response. Many users of Qobuz have indicated their CS leaves a lot to be desired. 

How does one learn to use Qobuz?

I had a free trial with Tidal for a while, it was quite good but cost more than Qobuz.  I ended up signing up with Qobuz for a year.  Qobuz is ok but could be better. For starters they do not have as many titles available. Also the search leaves a lot to be desired. If you search for a particular band or artist, all of their albums don’t always show up. Yet if you search the name of the particular album it sometimes does show up, now why is that? If they have a particular artist and you search it, all the songs or albums should show up. Compare this to Spotify for example, there is virtually nothing that is not available on Spotify, also when you do a search on Spotify, everything pops up related to the search. Not terribly impressed.

@jgjg123 

Qobuz has the best sound quality and a much larger collection of high resolution albums than Tidal.

If you are using a streamer the software is constructed by the streamer manufacturer and not Qobuz. How are you streaming? I have used Qobuz for years and never had any reason to contact them.