OP,
So the issue is with the Conductor app. Are you using version 3 or 4?
Aurender introduced the new Conductor 4 app a few months ago. There have been some problems for some folks, it was a major upgrade. I have introduced new software to large groups most of my life. There are always problems, some organizations are better at it than others. It seems to have created some problems. They are working on them. You can just go back to version 3 and stay there for six months or so as Aurender irons out the bugs.
I have been fortunate not to experience any significant issues.