That was my experience. I disliked him immensely. I did go in the shop for FOMO, and I did once buy something, my VPI HW / Sumiko MMT / Koetsu Black combo there, in 1985. But he was not helpful: I knew to know what I wanted before I went in, I went straight to the item(s) and with no discussion I pointed, said “I’ll take it!”, I was in and out within 30 minutes
I shopped mostly at Stereo Exchange, run by Dave Wasserman, a genuinely friendly, nice and always helpful guy. I got my Futterman OTL3s, my Beard P505 there.
nevertheless, R.I.P. Andy.