Marantz SA10 sacd player

I agree. Having the Ruby and Sa10 .Its a good feeling to have back up.Because if I can’t find their parts. Then I can only use them as DAC . Thanks again Sharri.Finding technician is not as difficult finding parts.

I purchased a SA 10 from Music Direct , open box , they assured me that it had full warranty, now a period of time went by and I had trouble reading SACD. I called MD ,explained , they said they could probably fix it , but it was under warranty , send it to an authorized service center. I did , United Radio . Guess what , same run around as this guy is getting. I going to make this short . Music Direct stood behind me and so did Marantz . I wonder what the hell happened with the one that only needed a $50 laser ?

Classerich so you got new SA 10 unit then? Is that how marantz and music direct took care of you? I don’t trust their authorize service center to be honest.The reroute you from one onother.

There are many treads about Esoteric players having this problem. The thing with Esoteric is, they need to go back to Japan for service. They have an alignment jig that only the factory has. Maybe Marantz is in the same boat????

Marantz can be fix here if the parts is available.Classerich my SA10 has 3 yrs warranty’s. When I called them it was out of warranty. The age is 3 yrs and a month and a half.I ask for flexibility to help me.No answer yet.