Marantz SA10 sacd player

I purchased a SA 10 from Music Direct , open box , they assured me that it had full warranty, now a period of time went by and I had trouble reading SACD. I called MD ,explained , they said they could probably fix it , but it was under warranty , send it to an authorized service center. I did , United Radio . Guess what , same run around as this guy is getting. I going to make this short . Music Direct stood behind me and so did Marantz . I wonder what the hell happened with the one that only needed a $50 laser ?

Classerich so you got new SA 10 unit then? Is that how marantz and music direct took care of you? I don’t trust their authorize service center to be honest.The reroute you from one onother.

There are many treads about Esoteric players having this problem. The thing with Esoteric is, they need to go back to Japan for service. They have an alignment jig that only the factory has. Maybe Marantz is in the same boat????

Marantz can be fix here if the parts is available.Classerich my SA10 has 3 yrs warranty’s. When I called them it was out of warranty. The age is 3 yrs and a month and a half.I ask for flexibility to help me.No answer yet.

Since I have bought laser assembly. I might just need a good tech to install it.Out of warranty is not easy to get favors either from MD or Marantz.