Marantz SA10 sacd player

jayctoy,

Here is something else that you can do before you take your player in that will only take you one minute and is not technical or difficult. It would be good if you could check the hours of use on each laser. 

1. Enter aging mode as described yesterday - Open, Stop, and On simulataneously.

2. Once in aging mode, do 5 right clicks on the remote until the display reads TB1.

3. Press Play on the remote and read and copy the hours. The display will read whatever number of hours followed by "hrs".

4. Right click once more and the display will read TB2.

5. Press Play on the remote and again, read and copy the number.

6. TB1 is the cd laser and TB2 is the sacd laser.

7. Turn the player OFF, and that gets you out of "aging mode".

I would be most interested in how many hours you have on your sacd laser. I do this check on the first of every month since I found out how to do it. It is just for reference, but interesting. I have had my player a few months longer than you have had yours. I have well over 2000 hours on each laser at present, just checked 2 days ago.

When you take your player in, whoever works on it should do these two checks before starting. Or at least I would think that would happen. It is a quick check and tells a lot.

Steve

I have not try the test yet Sharri .Iam still busy.

Sharri Iam waiting from stereo rehab to response from my email. They prefer email per the telephone response instructions. Yea if they can do it. I will ask you to forward the service manual to them.. Thanks again 

Classerich,

I think I have a good idea about your situation. 

Since the introduction of the SACD-M transport assemblies in the SA-7 and SA-11S2 players, Marantz Service Centers would only replace the whole SACD-M assembly, not just the laser. And since most all laser failures occurred past the warranty period, Marantz was under no real obligation to the customer. So the Service Centers told customers, and repair shops, that the needed part was not available. I have read a few instances of that happening on various forums.

With your SA-10 the Service Center seems to have done the same thing and told you that the part was unavailable. Yet, the SA-10 is still a production model, and Marantz supplies the SACD-M assembly to companies like DCS and Playback Designs. What Marantz likely does not have is a number of extra SACD-M assemblies for repair/replacement.

But all that is needed is just the laser mecha replacement in the assembly. And to that end, Marantz included instructions in the SA-10 Service Manual for mecha replacement. Why an authorized Service Center would refuse to do this is anybody's guess, as repairing units is the whole purpose of a Service Center.

In your case, your player was under warranty so Marantz had to do something, as that is what a warranty is all about.

I have a thread on a few forums asking is anyone has had a laser failure with a SA-10, Ruby, or SA11S3 player. There have been a number of views, but no posts. So I'm thinking you might be about the only one so far. Lucky for you that you were under warranty.

I would also suspect that your old player got repaired and made available for sale from an authorized seller like Accessories4Less. They would sell the unit as a Factory Refurbished unit for a substantial discount from the new price.

Sharri I agree. Why I don’t encourage buying expensive Marantz player or any of their product or any company with short warranty period or do not have good Texhnical support.Because if it’s under warranty Music Direct will fight for you.