I just ran across this thread as I'm currently comparing several of the DACs mentioned thus far in the discussion. Where does customer service fit into the equation. I am certain that Bricasti, Ayre, Weiss, PS Audio have exemplary customer service because I was able to reach with a single phone call a live body who was competent in answering alley questions.
HOLO / KITSUNE AUDIO IS THE EXCEPTION. No phone number is posted anywhere. And contacting KITSUNE by email is a joke since emails apparently are not taken seriously and are generally not answered. Why would I deal with a company that fails to have an adequate customer support system in place? I CONCLUDE THAT KITSUNE, WHO IS THE USA DISTRIBUTOR FOR HOLO, IS A COMPANY BLOATED WITH PROFITS THROUGH SELLING A WELL DESIGNED PRODUCT BY JEFF ZHU. However, Jeff should know how poorly his excellent product is being represented by KITSUNE - selling the product is only one half of the story. I have huge doubts about spending $6k on a product with inadequate customer service.
