What's going on at Krell

The main issue is one of leadership. The survival of Krell Industries without Rondi D’Agostino is uncertain, given her pivotal role in the company. Her leadership and vision were integral to Krell’s success, and her passing has left a significant void. The company is currently closed temporarily to allow time for grieving, which may affect operations and customer confidence.

While Krell has a strong legacy in high-end audio, the transition period could pose challenges, especially if new leadership does not emerge quickly to stabilize operations, reassure stakeholders and ITS CUSTOMERS. What a mess!

I can attest to the increased times that many  probates have taken (still waiting on a Family member's for nearly two years).  The Covid 19 debacle and the myriad of deaths that it caused so suddenly have completely backed up the probate courts in the United States.  This is likely the problem with KRELL given that its CEO, Rhondi D'agostino, died fairly recently.  

@audition__audio   well, we all have our own opinions.  The resale value of McIntosh is one of the best in the business.  Service is always available as well.  You don’t have to worry about someone dying and not getting your equipment back. 

Thanks to all who have responded but the net of all this is remarkable uncertainty. We don’t mourn US Presidents for 5 months with flags at half mast. There should be some sort of minimal life support at Krell even if for  poor planning purposes the company went into probate. The total lack of any customer or dealer support will ultimately crush this company. I have been a long term Krell user with a series of amps and preamps I have changed and upgraded through the years. I have a set of 575 mono amps in Krell for upgrade since March of 2024. A total inability to make any inquiry as to the status of these $20k amps is unacceptable and as a result they will lose a lifetime customer. They have been able to post some non specific and vague “updates” on their website but their voice mail remains inoperative and the one VM message with Rondi’s voice is both eerie and disrespectful. I really hope they do resurrect because it is a brand with a legendary heritage. While it is a niche player it was once a rather large one. Frankly, most high end and esoteric audio equipment is made by niche players. If anyone does hear anything about Krell and their continuation as a going concern, I’d certainly appreciate hearing it. 

So true about McIntosh. My Dad has kind of a dark sense of humor. He said he bought a McIntosh because he " didn’t want to leave you a piece of $#/T when I die"