Anyone else having trouble with Roon?

I signed up for Roon's Black Friday special for new members. For some reason, in two weeks, Roon has only synched about 7 out of my many Qobuz playlists. It adds another playlist randomly every 3 or 4 days. I've tried all of the suggestions from their tech support, but nothing helps. I'm wondering if their servers are overloaded from all the Black Friday sign-ups (the deal is 3 months for $15, so I'm sure they got a lot of action). Since Roon doesn't work for me though, the deal is worthless. BTW, I am accessing Roon on a Macbook Air and running through a Node via wifi. My digital system works fine unless I am on Roon. Thanks for any suggestions.