Qualified service technicians disappearing! Recommendations wanted

What about Audio Classics?

See audio classics link

EBC Electronics: Specializes in McIntosh repairs, including issues like bad channels, distortion, and power guard protection. They offer a 90-day warranty but are currently backlogged until February 1, 2025.

See EBC LINK

Bob the Tech

See this link.

“Bob the Tech” is an electrical engineer providing experienced McIntosh audio / video repair and restoration services since 2017. Bob the Tech Audio, LLC, founded in 2020 allows Bob to focus more time servicing and enjoying quality vintage audio. In these few years Bob has repaired or restored over 1000 McIntosh components of all types and vintages, maybe yours. We have the parts, tools, and technology to diagnose and repair your equipment. We work on the earliest vintage tube equipment to modern equipment with digital interfaces and surface mount technologies.

FYI:  I found this info: “The typical repair time for a McIntosh MA6900 can vary widely depending on the repair shop’s backlog and parts availability. Reports suggest it may take anywhere from a few weeks to several months. Authorized service centers often face delays due to high demand, with some users reporting waits of 4–6 weeks for parts alone. In extreme cases, delays of up to 16 months have been noted. Expedited services may be available for an additional fee at some repair shops”. 

@rluton,

I have another suggestion.  Please call McIntosh retailers, explain your situation and ask them for McIntosh repair Shop recommendations.  

Several years ago, Audio Classics refurbished my C-26 preamp. They did an excellent job and I got it back in about 6 weeks. 

I talked to McIntosh about a week ago asking what their current estimated backlog is for service of out-of-warranty pieces.....1 year.  Oof.  I'm sure the service would be perfect but gee whiz.

@paradisecom,

It is not good news that McIntosh’s current estimated backlog for servicing out-of-warranty equipment is around one year This is a significant delay in their repair process.

I do not own a McIntosh product but would be very frustrated over these extended wait times, which is probably compounded by parts availability and technician workload.

It seems McIntosh service timeline appears to be a significant pain point for customers. I wonder if the recent acquisition by Bose in November 2024 might potentially impact future service processes, though the long-term effects remain uncertain.

FYI:  “Interestingly, the recent acquisition by Bose has raised concerns among audiophiles about potential changes to McIntosh’s service and quality. Some forum users worry that the company might adopt a more “disposable style of electronics” while maintaining premium pricing.  For potential buyers, the key takeaway is to factor in potential long wait times and consider purchasing secondhand, where you can often find McIntosh products at 50-70% of their original retail price”.