Qualified service technicians disappearing! Recommendations wanted

@rluton,

I have another suggestion.  Please call McIntosh retailers, explain your situation and ask them for McIntosh repair Shop recommendations.  

Several years ago, Audio Classics refurbished my C-26 preamp. They did an excellent job and I got it back in about 6 weeks. 

I talked to McIntosh about a week ago asking what their current estimated backlog is for service of out-of-warranty pieces.....1 year.  Oof.  I'm sure the service would be perfect but gee whiz.

@paradisecom,

It is not good news that McIntosh’s current estimated backlog for servicing out-of-warranty equipment is around one year This is a significant delay in their repair process.

I do not own a McIntosh product but would be very frustrated over these extended wait times, which is probably compounded by parts availability and technician workload.

It seems McIntosh service timeline appears to be a significant pain point for customers. I wonder if the recent acquisition by Bose in November 2024 might potentially impact future service processes, though the long-term effects remain uncertain.

FYI:  “Interestingly, the recent acquisition by Bose has raised concerns among audiophiles about potential changes to McIntosh’s service and quality. Some forum users worry that the company might adopt a more “disposable style of electronics” while maintaining premium pricing.  For potential buyers, the key takeaway is to factor in potential long wait times and consider purchasing secondhand, where you can often find McIntosh products at 50-70% of their original retail price”. 

Sounds like you are stuck. Buy a new amp or whatever it was and send in for repair. Sell it when it returns.