Beware - FedEx Drivers are forging signatures for delivery confirmation


In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.

It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.

Things are getting worse and worse these days!

mekong56

@invalid , @sns . That is the argument they’ve been using since the beginning of their problems - that they are an "express delivery company," with "express drivers," and not a "ground delivery company."

Uber, Lyft, et al. use the same argument in their battles (with mixed results). They claim they are a technology company that CONNECTS riders and drivers through their app - not a transportation company, so what the drivers are doing is not in their "usual course of business," (one of the key concepts). What they did, though, is stall around with all the states knowing that when they had enough drivers and users, THEY would turn into their army to pressure states to change their thinking, and it has worked in many states.

Amazon learned from Fedex’s mistakes. From the beginning, they "tricked" (in my view) many employees (and non-employees) to "start their own lucrative business" as delivery services for Amazon. They had them start separate delivery companies, hire drivers (who, by the way are trained by Amazon) to contract SOLELY with Amazon, and one of the conditions of the contract was that they must treat all drivers as employees. That way, if there are any labor issues, including unemployment claims, it’s the delivery company on the hook.

There are efforts by some drivers to make the delivery companies and Amazon JOINT employers, but that’s a tough haul.  Also note that the above applies to the people driving the blue trucks.  Amazon also utilizes "independent contractors" similar to DoorDash, etc., they call Amazon Flex.  They are the ones that drive their own cars and do "last minute deliveries," etc. outside the normally scheduled blue truck drivers.

You think this is new...it's crime,happens in every business..I worked for the claim dept in UPS..

@limomangus gives some insight into how claims are processed and how should the average Joe go about insuring high $$$ audio gear? (Or anything that is expensive)

Love hearing the stories of FedEx from those in the know. I knew someone who worked as a FedEx mechanic back in the ’80s in a leased building on Van Nuys Airport property. Everyone loved working there at the time. Great salary and benefits, opportunities to advance, and one could transfer to any location in the country on their dime, even in advance, to set things up and they paid for the expense of moving and helped in scouting a new home. It was one, big happy company.

Man, how times have changed, for the worse.

All the best,
Nonoise

For anything of major value, I always have FEDex or UPS hold at one of their locations. I try to avoid the USPS for expensive items. By looking at this site, one would think the USPS is a giant crime ring

 

https://postalemployeenetwork.com/news/category/postal-crime/