I am sad


I am very sad. Feels like I’m stuck between a rock and a hard place.

My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.

 

I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.

samureyex

There are some things I can try to explain at my best but a few people would never understand. And they are unwilling to see something small can have a big impact.

Which company doesn't matter. They make phenomenal products and I didn't want my 1 bad experience to represent their customer service throughout the years. I don't know what's going with them, maybe some unforeseen emergency. Maybe they had a long European vacation. 

My speaker is the Martin Logan Summit X. It dips down to 0.8 ohm at 20khz. Not a difficult speaker to drive loud, but a difficult speaker to drive properly. Few amplifiers can drive these speakers to their potential. 

Music heals the soul. It certainly heals my soul. My biggest source of happiness is to turn on my system during the quiet night and enjoy the music. The few good things in life. Some people take vacations, some relax with their wines, some need the companion of another. Music is my companion. It's been my companion since the age of 7. I think music is the most beautiful timeless thing.

I can wait. I just need to know when...

1 or 2 people here are not understanding the situation. But they are bragging about "It helps to put things in perspective"

nope, can’t call the attache or the ambassador - they’ve recently been fired.

@samureyex It does help...try it. You can still enjoy the music you love using a lesser amplifier with a greater attitude. 

I had a hand operation a few months ago that involves ongoing therapy, and once in a while I feel a bit sorry for myself, until I remember that a former workmate and good friend found out 6 months ago that he has metastatic cancer. 

Yes...perspective. 

.......yup, metastatic cancer will put things in perspective really quick. Unfortunately it can be game over for some. I am a cancer survivor myself and I can only imagine what they are going through as that road is very lonely and very scary. I pray everyday that the science progresses to a point where even with that sh%$ , that people can or will live long and happy lives without worry. I wish your friend peace and hope.  

My perspective : I have been waiting on the repair of an Accuphase DP 1000 for almost 2 months now that only had about 4 months use on it. I bought it brand new and it was not inexpensive and pissed off .....you bet. I was told that it could be the only one in the world that has been sold that has needed repair. Accuphase gear does not break,

Pissed off ....yup. AXISS Distribution has been great and very responsive but I too have been without music ....so I do to a degree understand the OP's plight. But keeping it '' Perspective '' is very, very true.