Upscale Audio is up front with customers

I've made a couple of purchases from Uncle Kevin. Both times the items were at a huge discount, cheapest I could find at the time, and the shipment and support were first rate. Nothing to complain about.

But as far as Kevin being a "friend in the business" and "upfront"? Hah! Only as far as it doesn’t impede profits. 

My comment related to the video in the OP -- I assume you watched it. It is him directly telling customers about tariffs and their impact. He handled it in an upfront way and I think that's plain. Your comments about Upscale overall is not something I can verify but others here are pretty happy with him and the company. You all can fight it out, now.

I bought the upgraded AH! Njoe Tjoeb 4000 CD player way back when. Kevin usually answered the phone. And was great at answering newbie dfq’s.

There is a reason he has a long standing successful business.

They are as good as it gets. Knowledgeable, polite, responsive, accommodating -  huge selection, competitive prices.

@hilde45 - thanks for starting this thread.  It's refreshing to positively support audio experts and their body of service vs taking a magnifying glass on a oops then blowing it out of proportion.