Upscale Audio is up front with customers


I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.

https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity

hilde45

Have bought from upscale and great experiience.would buy again due to thier sale prixes.enjoy the search.

I know a lot of people in the industry who will vouch for his organization and him as being a good guy. They have a pretty good reputation. 

Of course there are going to be customers that they just didn't get along with or customers who didn't like them. 

I can see where he could be a guy who has a bit of a short fuse with people and sometimes maybe a bit of an attitude. I can also see where his personality may not mix with a lot of people. 

Just like any business, sometimes you're going to get personality conflicts and you end up shopping elsewhere. Let's face it Audio dealers are just like any other business you're going to find some that are shady and some that are very trustworthy. 

I feel like he probably runs a good business and he's close to where I live and enough people have vouched for his business that I know I would feel comfortable doing business with him. Could I have a bad experience with him? Yes, just like any other business out there.

 

About 10 years ago I called and talked with him. I was considering 2 Tubed pre amps -A Cary Audio and a Prima Luna- and he talked me into the Prima Luna. I hated it, called him back, and although he sounded mighty annoyed agreed to exchange it for the Cary. I still use the Cary and except for having to change a few tubes from usage it’s been great.
Glad to see that he is still around