Upscale Audio is up front with customers

Virtually my whole system was purchased from Upscale. Speakers(Spendor Classic) , pre/Power( PrimaLuna) , Phono preamp ( Sutherland)  turntable and cartridge. Sean Smollen and Richard were incredibly forthright on pricing, returns and especially tube purchases. I could not be happier with their service over the past 6 years. I also made s true friend in Sean. That is truly difficult in these days of online purchasing. Just one man’s experience with a dealer 3000 miles from my listening space. 

@mulveling ... always appreciate your posts; one of the few that I read every word ... thanks

Thank you @blackbag20 , your kind words are much appreciated :)

My comment related to the video in the OP -- I assume you watched it. It is him directly telling customers about tariffs and their impact. He handled it in an upfront way and I think that’s plain.

@hilde45 I did watch the video, and I’m not sure why you chose this one for a virtual high-five to Kevin. Tariffs and price increases have been the hot topic for weeks, months - this is literally the furthest thing from "insider info". This is more like "it’s obvious, man!". New gear prices have been going up every year for a while now, anyways.

I DO like the way Kevin presents in most videos. The Raven drama was fun to watch. He was a good advocate for Tannoy for a while. I do generally like him, but I’m not drinking his Kool-aid full tilt. It's a bit strange to me that you want to advocate here without being an actual customer??

@mulveling 

What he said exactly!! 👍🏽 

I did watch the video, and I’m not sure why you chose this one for a virtual high-five to Kevin. Tariffs and price increases have been the hot topic for weeks, months - this is literally the furthest thing from "insider info".

I agree it’s not that special but I have not seen that many of them. It was short and direct and I appreciated that. That’s really it.

As for it being strange without being an actual customer, I guess I don't feel I need to be a customer to appreciate someone communicating in an honest way. In fact, if I was a customer, I'd have a bias to like his posts due to cognitive dissonance.

If you find one you think is a better exemplar of what I’m talking about, I’d like to see it. By the way, I do appreciate your knowledge and point of view, so I consider this a friendly exchange.

@hilde45

Same - sorry I came off as salty! There’s no accounting for some of my mood swings :)