Upscale Audio is up front with customers


I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.

https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity

hilde45

@mulveling ... always appreciate your posts; one of the few that I read every word ... thanks

Thank you @blackbag20 , your kind words are much appreciated :)

My comment related to the video in the OP -- I assume you watched it. It is him directly telling customers about tariffs and their impact. He handled it in an upfront way and I think that’s plain.

@hilde45 I did watch the video, and I’m not sure why you chose this one for a virtual high-five to Kevin. Tariffs and price increases have been the hot topic for weeks, months - this is literally the furthest thing from "insider info". This is more like "it’s obvious, man!". New gear prices have been going up every year for a while now, anyways.

I DO like the way Kevin presents in most videos. The Raven drama was fun to watch. He was a good advocate for Tannoy for a while. I do generally like him, but I’m not drinking his Kool-aid full tilt. It's a bit strange to me that you want to advocate here without being an actual customer??

I did watch the video, and I’m not sure why you chose this one for a virtual high-five to Kevin. Tariffs and price increases have been the hot topic for weeks, months - this is literally the furthest thing from "insider info".

I agree it’s not that special but I have not seen that many of them. It was short and direct and I appreciated that. That’s really it.

As for it being strange without being an actual customer, I guess I don't feel I need to be a customer to appreciate someone communicating in an honest way. In fact, if I was a customer, I'd have a bias to like his posts due to cognitive dissonance.

If you find one you think is a better exemplar of what I’m talking about, I’d like to see it. By the way, I do appreciate your knowledge and point of view, so I consider this a friendly exchange.

@hilde45

Same - sorry I came off as salty! There’s no accounting for some of my mood swings :)

I'm curious as to when Kevin stopped being a Tannoy dealer. I only ask because it was known as far back as some 20 years that all of Tannoy's high end speaker cabinets were made and finished in China. That was around the time I went to TEAC headquarters out in Commerce, Ca. to pick up a TEAC CD player. The US rep for TEAC/Esoteric took me on a tour of the place and demo'd it for me. That's when he told me about Tannoy.

All the best,
Nonoise