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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
mashif
357 posts
 

I'm not surprised the dealer relented, too bad for him being too late.

I've had similar conversations with dealers over "special orders" and my response is always the same. No 30 day demo, no sale. Most relented and some got a sale. I'm willing to pay shipping or a reasonable restock fee for the privilege. 

inna
7,923 posts
 

I dissent. You should’ve brought your own source, electronics and cables to the dealer’s and listened. Had the dealer refused, yeah, walk away and never buy from him, regardless of price. If you can pay $48k for new speakers with full warranty why bother with used stuff? Still, the dealer might’ve made a mistake but so might’ve you. Interesting situation.

inna
7,923 posts
 

" comparable electronics " does not have much meaning, even less when very expensive equipment is involved. $50k speakers should sound almost spectacular or why buy them ?

Anyway, hopefully that used pair will perform just fine for a long time.

bubba12's avatar
bubba12
463 posts
 

Once you open the box and set them up in someone's house you lose 10k on that pair. I don't know how dealers are expected to eat that cost.  Tough business to be in.

bassbuyer
462 posts
 

I’ve had a good experience buying from local dealers.  The only time they don’t allow returns is with used equipment or special deals.  If you’re getting a great price you’re taking a chance for the savings.  If you’re concerned I would buy from a dealer that will allow returns if necessary.  

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