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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
mintakax's avatar
mintakax OP
59 posts
 

The speakers were delivered today by TMR and they are quite amazing, They sounded pretty amazing at the dealers, but I had no idea that they would sound as good as they do in my home. My wife, who is not at all into audio, is super impressed with the sound quality. Our room is large (35x25ft, 20 ft ceiling) and these Acoras fill it well.  In my limited experience, these are the best speakers I have heard.

I'm grateful I was able to buy a pre-owned pair, but also would have been fine with buying new, although there would have been a fair bit of guilt to process smiley.

These are definitely end game speakers for me. 

 

soix
10,375 posts
 

Congrats!  Can’t say I’m surprised given the reputation of the speakers you bought.  So now instead of processing guilt you and your wife can go on a nice guilt-free vacation complements of your lazy dealer. 😜

thecarpathian's avatar
thecarpathian
5,144 posts
 

Always nice to read a happy ending!

iopscrl
207 posts
 

The OP made the correct decision in this situation.  With TMR within driving distance there really should not be any doubt.

The dealer is not a dealer.  They are a showroom and order taker.  They offer no support or service.  Buy them or not, no recourse.  Speakers are a personal item, and a listener needs to be sure that the speaker will sound great *in their listening room*.  What sounds great in a showroom may sound a lot different at home or in another location.

I would do business with TMR going forward and forget about the dealer.  I understand that we want to support local dealers.  But support should be mutual and in this case it was not.

oddiofyl's avatar
oddiofyl
4,204 posts
 

Good to hear.  Enjoy

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