Moon, Simaudio Service

I don't listen to headphones often, but I have a Moon / Simaudio 430HA headphone amplifier for when I do. It's a fantastic amp and incredibly transparent. This component has a small sliding window on the front panel that opens to reveal connections for balanced cans. Over time, that window became sticky and eventually became stuck.

I called the dealer where I bought the product and the dealer sent an email to Simaudio (copying me) asking for guidance. Moon responded promptly with a request that it be returned for service which would be covered by warranty. This unit is out of warranty so that's quite a gesture.

Moon also provided a domestic address for me to ship the unit to, sparing me from any potential customs issues that might arise from shipping it to Canada from the States. 

I shipped the amp on 6/27 and it arrived at my house direct from Canada yesterday, 7/22. I think that's fantastic service. It was also returned to me with new and improved inner and outer boxes - all at no charge.

Moon now joins the club of those who have delivered excellent service to me over the years: Audio Research, McIntosh, Bryston, VPI. For me, this is part of the high end experience.