2. misc-audio
  3. 195247-94506

AliExpress order issues

With all the comments about  how good the 'Nordost' cables from AliExpress were, I decided to order some back in April. Got confirmation, and the usual location status updates- shipped, left country of origin, in receiving country, with local carrier, out for delivery...then crickets. No cables, no updates, nothing. Then about a week after the last update I get a "There was a problem delivering your order". that's it. No explanation, no what to do now, no refund coming, no anything. That was the final communication. I had to open a dispute with my CC company to get a refund. Has this or similar happen to anyone else?

thecarpathian
vinylvalet
930 posts
 

I order a lot of stuff from them, mostly electronic parts. Never a problem. Sometimes an order takes extra long to arrive but everything eventually gets here.

bimmerlover's avatar
bimmerlover
82 posts
 

I'm sorry to hear that. My experience has been pretty good communication and fast shipping.

 

II'm sorry to hear that. My experience has been pretty good communication re order info, and fast shipping.

 

I received one item that turned out to not meeting specifications and although it was kind of tricky for me to file a return request, ultimately it was refunded and I got a prepaid return label, so all ended well. 

kennymacc
562 posts
 

Similar thing happened to me.  After an extended period of time, and after I almost give up on the prospect of the item ever being delivered, with on further communications from anyone, the item suddenly just showed up on my doorstep.  Go figure.  Happy listening.

middlemass
950 posts
 

Sorry this is happening to you. Can only say that all my transactions with Ali went very smoothly. Hope you get it worked out.

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