Customer Service


We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1
Right On! Ricred1-

it is important that we post all experiences, positive & negative, when dealing w/ these companies. The way I view it, the gear costs far too much to not receive outstanding customer service after the sell. Pass labs seems to excel as well. Happy Listening! JA
John Tucker of Exemplar Audio also belongs on this list. My experience with him has been outstanding.