Is Genesis out of business?

This irresponsible behavior and lack of support is what scares audiophiles off. Worse, it is great ammo for those who "don't believe" in the first place.

I hope your problems are resolved with a happy ending.

Wanted to update you guys on my experience with Genesis. After a numberr calls and emails, finally Bill called me back and we finally found the problem. A bad relay. Now I have asked him to send me another one to have it replaced locally. Now that was more than 2 weeks ago. Until now I yet to receive the part despite his promise to send it by FedEx. I guess I have to start calling them again. Stay tuned.

Myoussif, any news? Did FedEx make it to your house with the relay (or Bill to FedEx, FedEx to your place).

Good luck, I'm still battling to secure a woofer & a mid-bass coupler for my system!

Gregm,
No not yet, I have sent Bill three emails without any response. It has been a month now. Finally I called the guy who makes the amps. it seams that he is having problem with them (they don't pay him)any way he said that he will send me the part but I would have to pay for shipping. But if the new part didn't fix the problem, I would have to pay for the repair. I wonder who should honor the warranty?
Mohamed

"...honor the guarantee": difficult one! The dealer -- or nobody, is my unfortunate guess!