I have received my LP order from one of the internet mail ordering store, all LPs have scrathes or marks on them. All LPs were new and sealed. I believe it was not the problem with shipping but the quality control as the package was no damage and well delivered by UPS.
Here is the policy and offer by the company.
" We will accept returns of any defective or damaged item for replacement of the same item. Customer is responsible for shipping backto us. We will pay the shipping to ship back to you (Continental UScustomers only). For International customers, the customer is
responsible for returning the item back to us. We will send your replacement with a $50 minimum order only. *Phono cartridges and headphones are non-returnable. If defective, we will exchange for the same cartridge.* There will be a **20%** restocking fee on non-defective merchandise. We will accept returns within 30 days of theorder date. Please call for an RA# prior to returning.
If you would like to return the defective items for replacements please
let me know so I can give you an RMA number. When the replacements aresent to you they would be marked on your invoice as free replacements soyou do not have to pay taxes on the items twice.
If you do not want to go through the hassle of returning the defectiveitems we can give you the items at our cost of which would be a total credit of $30.00. This credit can be refunded to your credit card oradded to your Acoustic Sounds in house account."
The total order I paid for 4 LPs is appx $160, plus $50 shipping.
What do you guys think ? Definitely It is not worth it for me to return them and pay for shipping cost. Is $30 credit acceptable?
Need your opinion.
Here is the policy and offer by the company.
" We will accept returns of any defective or damaged item for replacement of the same item. Customer is responsible for shipping backto us. We will pay the shipping to ship back to you (Continental UScustomers only). For International customers, the customer is
responsible for returning the item back to us. We will send your replacement with a $50 minimum order only. *Phono cartridges and headphones are non-returnable. If defective, we will exchange for the same cartridge.* There will be a **20%** restocking fee on non-defective merchandise. We will accept returns within 30 days of theorder date. Please call for an RA# prior to returning.
If you would like to return the defective items for replacements please
let me know so I can give you an RMA number. When the replacements aresent to you they would be marked on your invoice as free replacements soyou do not have to pay taxes on the items twice.
If you do not want to go through the hassle of returning the defectiveitems we can give you the items at our cost of which would be a total credit of $30.00. This credit can be refunded to your credit card oradded to your Acoustic Sounds in house account."
The total order I paid for 4 LPs is appx $160, plus $50 shipping.
What do you guys think ? Definitely It is not worth it for me to return them and pay for shipping cost. Is $30 credit acceptable?
Need your opinion.