Acoustic Signature Turntables

Jeff,

Financial issues apart, it seems to me that the property remains yours and Gunther is obliged to return it (as you say, repaired or unrepaired). I would continue to press as I know that Gunther is often tied up in the actual production and technical aspects of operations. That sadly meant that he was slow to respond on several occassions with myself. I had thought/hoped that this had been addressed with Otto taking over key responsibilities!? Maybe you can contact them and/or press your case through your local AS representative/importer?

Regarding the armboard, I must admit that I wanted a spare armboard but ran into too many issues with the official UK importer to continue pursuing this. I hope you have better luck.

All of this shoddy customer support seems to me to be damaging what should be a blue chip company, with phenomenal products. Keep us posted and good luck

Jeff_ss, thanks for posting that KT imports can repair the power supply should the need arise. That's one aspect of owning the Final Tool that worries me a bit. As an aside, I'll mention that Gunther gave me fabulous service when I wanted a new motor upgrade. He brought it with him to CES in Vegas and shipped it from the US to save me money on shipping. I hope that things work out soon for you.

Dgob you're right and I have felt all along that it should be returned to me for a reasonable cost of repair and shipping. Or if it isn't repaired just send it back as is. Its possible Gunther hasn't received any of my emails. After the first or second one sent to him he mentioned my emails were going into his trash. One of my reasons for contributing to this thread is my hope he or Otto will notice this discussion and get in touch with me.

I first posted in this thread 1.5 years ago, and I can't believe it's still active. I ultimately received very good service from Otto, although I must caution that there are a couple of addresses used by Acoustic Signature, and they are very particular about which one you send items to be repaired to because it affects their import duties. That issue aside, it seems at best incongruous that a company making some of the best turntables around (the very best for the money?) is plagued by such service issues.

Klinerm, I agree they are very very good tables. I will continue to use mine even if I have to buy a new power supply. Do you know how I can contact Otto? I really want to purchase a second armboard but am nervous about sending money for one. Heck, I probably can't get in touch with them anyway given the many emails sent with no response lately.