Acoustic Signature Turntables

Sorry, no additional ideas come to mind. I never tried phoning them, although i guess that would be an option. Otto was very responsive to emails about a year ago, seemed to want to undo all the bad p.r. Gunter had generated. Hope they can eventually get it all together, for everyone's sake. Good luck.

Thanks for the kind words. I'm on vacation for two weeks so don't need to think about it, and I've gotten used to listening to digital over the last 5 months. Expect to buy a new power supply before the end of the year if necessary. The money could have gone to a second arm base which is what bothers me the most. But, so it goes.

It looks like Otto came through for me. I’ve never corresponded with him and today out of the blue I received his email saying the power supply is repaired and shipped by UPS Express. He provided a tracking number which shows on the UPS site that the package has been picked up. He attached an invoice saying the rectifier, fuse and all 4 output transistors were replaced for what seems to me a reasonable price of 69 euros. He wants me to pay that plus shipping both ways which I’m happy to do. After I receive the unit :^)

Thanks otto!

Jeff_ss,

I am truly pleased to hear it. As we've all said, they make fantastic turntables and with this added care over customer service, can only go from strength t strength.

Well done AS, well done Otto!

Enjoy

Reviving this old thread to add my problem with Acoustic Signature''s customer service.

On January 7th, I sent around $50 by Paypal for a belt. I received one reply on March 14th from Gunther, stating he had made a mistake, and would send the belt that day. I have heard nothing from him since, after many emails.

I have enjoyed his table and have no problems with the table. In fact, I was inquiring about upgrading motors, but I will not be pursuing that any further with Acoustic Signature.