Acoustic Signature Turntables

It looks like Otto came through for me. I’ve never corresponded with him and today out of the blue I received his email saying the power supply is repaired and shipped by UPS Express. He provided a tracking number which shows on the UPS site that the package has been picked up. He attached an invoice saying the rectifier, fuse and all 4 output transistors were replaced for what seems to me a reasonable price of 69 euros. He wants me to pay that plus shipping both ways which I’m happy to do. After I receive the unit :^)

Thanks otto!

Jeff_ss,

I am truly pleased to hear it. As we've all said, they make fantastic turntables and with this added care over customer service, can only go from strength t strength.

Well done AS, well done Otto!

Enjoy

Reviving this old thread to add my problem with Acoustic Signature''s customer service.

On January 7th, I sent around $50 by Paypal for a belt. I received one reply on March 14th from Gunther, stating he had made a mistake, and would send the belt that day. I have heard nothing from him since, after many emails.

I have enjoyed his table and have no problems with the table. In fact, I was inquiring about upgrading motors, but I will not be pursuing that any further with Acoustic Signature.

Acman3,

I'm sad to hear that but do understand your decision. I ended up selling my AS!

As always...

I too had a long ordeal with Gunther.