I would've assumed as much, that the set screw in question was an Allen Screw.
I would also assume Triplanar provides a compliment of the correct size Allen Wrenches needed for the Arm, correct?
Not to be insulting to our friend here, the original poster, who now has this problem, but I would as well assume Triplanar isn't using Threadlocker, so how does such a thing happen? Did they install the Screw with Gorilla-like force?
I'd probably send the Arm direct back to Triplanar. Even though this could be claimed user-error, something sounds amiss here, that anyone could have difficluty with this, and I'm hoping Triplanar sees this more as being thier fault, if the screw was installed with too much torque, or the threaded Hole was not machined correctly, that one would need such force to lossen, to then strip the Screw. Mark
I would also assume Triplanar provides a compliment of the correct size Allen Wrenches needed for the Arm, correct?
Not to be insulting to our friend here, the original poster, who now has this problem, but I would as well assume Triplanar isn't using Threadlocker, so how does such a thing happen? Did they install the Screw with Gorilla-like force?
I'd probably send the Arm direct back to Triplanar. Even though this could be claimed user-error, something sounds amiss here, that anyone could have difficluty with this, and I'm hoping Triplanar sees this more as being thier fault, if the screw was installed with too much torque, or the threaded Hole was not machined correctly, that one would need such force to lossen, to then strip the Screw. Mark