Bergmann Magne

I should add Well Tempered to that list

Why would anyone every buy a product when they can't get any support prior to buying! The question is obvious that you can expect the same level or lack of level after buying.

I would advise anyone with product questions to initially contact their appropriate distributor. Small manufacturer's typically focus their energies on production and R&D and tend to offload product inquiries/support to distributors. In any case, the distributor has much better access to the manufacturer if your question cannot be answered. In the case of North America, Aaudioimports/Brian Ackermann (aaudioimports.com) has had a relationship with Bergmann for almost three years. Brian is very accessible and knowledgeable.

I've learned the hard way, no response prior to owning, no response after owning. Stay clear!

Distributors changes over time. No response from manufacturer is unacceptable these days, especially at such a charged price.